Refund Policy
This Policy was last updated on April 19, 2021.
Introduction
We want you to be satisfied, so all eligible courses purchased on Sofia can be refunded within 15 days. For whatever reason, if you are unhappy with a course, you can request a refund, as long the request meets the guidelines in our refund policy. Certain restrictions may apply.
1. Submit a refund request
If you have a refund request, please feel free to contact our support Team at support@gotosofia.com with the subject line: "Refund request" from the email address associated with your account. We are happy to serve!
Thank you to be part of sharing and growing knowledge with Sofia.
2. Our 15-day policy
While our 15-day refund policy is to allow students to learn risk free, we must also protect our instructors from fraud and provide them a reasonable payment schedule. Payments are sent to instructors by the end of the Month, so we will not process refund requests received after the refund window.
3. Reasons for denied refunds
We at Sofia reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:
- A significant portion of the course has been consumed or downloaded by a student before the refund was requested.
- Multiple refunds have been requested by a student for the same course.
- Excessive refunds have been requested by a student.
- Users who have their account reported, banned or course access disabled due to a violation of our Terms or Trust & Safety Guidelines.
- We do not grant refunds for any subscription services unless otherwise required by applicable law.
These refund restrictions will be enforced to the extent permitted by applicable law.
4. Updating This Policy
From time to time, we may update these Terms to clarify our practices or to reflect new or different practices (such as when we add new features), and Sofia reserves the right in its sole discretion to modify and/or make changes to these Terms at any time. If we make any material change, we will notify you using prominent means such as by email notice sent to the email address specified in your account or by posting a notice through our Services. Modifications will become effective on the day they are posted unless stated otherwise.
Your continued use of our Services after changes become effective shall mean that you accept those changes. Any revised Terms shall supersede all previous Terms.
5. How to Contact Us
If you have any questions, concerns, or disputes regarding our Refund Policy, please feel free to contact our support Team at support@gotosofia.com with the subject line : "Refund Policy" from the email address associated with your account. We would love to hear your questions, concerns, and feedback about our Terms. We are happy to serve!
Thank you to be part of sharing and growing knowledge with Sofia .